I have recently joined the team at Moja Tuu . having worked in many different hotels on the island over the years, I have never experienced working with an International hotel management company and what impresses me that everything works according to systems and procedures which is kind of new to me. Recently we had a training with Mr. Steve from Aleph about Mental Health Awareness which has helped me to understand my emotions and my reactions in and outside of work
I am working already long time at Hakuna Majiwe and I see very big changes in how now we are operating compared to before. For me personally the trainings which we did with Mr. Steve Pratt on communication, hygiene and especially the last one about Mental Health Awareness were very helpful as I recently lost someone very close to me and now I understand better how to deal with this
I am working at Hakuna Majiwe for 3 years and when the Corona came and we had to close the hotel I was very scared that I would lose my job, I am very thankful that I was able to stay and I am very happy that we start having guests again
I have been working in Ramada Addis for the last two yeas and half. Our hotel was closed for two months due to covid-19 but after that we have received a training from Aleph Hospitality. Specially the training that was called Mental Health given by Mr. Steve was great, which shows different parameters to consider at this difficult time I have been working in Ramada Addis since opening.Getting such an excellent and enhancing training is a great privilege for the team members. This not only adds to our knowledge but also can serve as a motivating factor to focus on our job.
Onboarding training by Mr. Steve during preopening was a great introduction to the Aleph hospitality management. It prepared us to enter into the market with a clear mindset to stear our teams drive towards a common goal. The modules such as coaching and effective communication are key topics that I carried home from this training.Looking forward to more post Covid round table brainstorming sessions and experiences.
Working in a new establishment like Best Western Plus Westlands ( managed by Aleph Hospitality), Aleph training course has given me a foundation to rely on during my operation on shift, the training has touched many areas which includes, culture, human behavior, and time management which is an added point. Thanks to the training I can provide a satisfactory service to my guests, which is my priority in the industry.
I recently joined the team at Best Western Plus Westlands, having worked in so many different hotels over the years, I have never experienced working with an international company like Aleph hospitality, Everything is completely different, I can’t forget Mr. Steve who trained us about telephone etiquette and personal hygiene which I knew about I learned a lot which now I use in and out of my work place.
Having worked in other different hotels, working at Best Western Plus Westlands has been made easier by the training rendered to us by Aleph hospitality management, the training covered a lot of essential parts during operation, that including communication skills, time management, and culture which I encounter in day to day life during my shift. I can easily relate with guest from different parts of the world each with a different view, and at the end of the day give a satisfactory service which is always my priority. Thanks to Aleph hospitality management.
I have been the pre-opening team at Best Western Plus Westlands, having worked for eight years in hospitality hotels. Aleph hospitality has trained me on how to appreciate guests and various channels of systems like Medallia of knowing guests need. I am grateful to be part of the team.
I have been working in the hotel industry for twelve good years with different hotels and since I joined Aleph Hospitality training by Mr. Steve for reopening of Best Western Plus Westlands about guest communication and health I learned a lot which has helped me in improving my personal and professional skills.
I have learnt a lot from Aleph Hospitality compared with previous institutions. Aleph Hospitality has given me an opportunity to work. Best Western Plus Westlands is caring for all the staff and it is well organized in terms of trainings and developments of each staff member which is a great symbol of improvement in hospitality sector.